In York - Holiday & Corporate Lets

Our experienced team is very happy to help with any aspects of running a holiday let, so do contact us with any queries.  We’ve answered some of the frequently-asked questions below:

What sort of property lets best to holiday guests?

A good location, ideally with parking, is always attractive. That said, some people prefer to be in the centre of things, others like a quiet retreat. What everyone wants is a property that’s clean, well-maintained and well-presented.

What must I provide for the guests?

A home from home – nothing short of what you would expect to relax and live comfortably. This includes all bed linen and towels, and electrical appliances.

Should I install Wifi or Sky?

We highly recommend Wi-Fi – it is very much expected and required by most guests. Sky is not essential but is a bonus which could attract extra guests.

How do you advertise the property?

We visit every property and talk through its major selling points with you before taking excellent quality photos and writing an appealing description. Properties appear on our website, which is integrated with the major portals like HomeAway and Trip Advisor. We also advertise on the Visit York tourism website.

What if I want to use the property for my family and friends?

You are free to use the property as you wish. All we ask is that you inform us so we can block out the availability calendar. If you require housekeeping or wish us to charge friends or family, we are happy to do so, and will invoice you accordingly.

What insurance do I need?

Owners of holiday lets are legally required to take out public liability insurance. They also must have a fire risk assessment, annual gas safety inspection and a legionella report. Annual PAT testing, to ensure that all electrical equipment and appliances are safe to use, is highly recommended.

How and when am I paid?

Owners receive a monthly statement showing payments received for bookings, plus commission and housekeeping charges and any maintenance invoices. Everything is clearly itemised and VAT shown. Payments are made into the owner’s bank account a day or so later.

What happens with the keys and meeting the guests?

Housekeepers provide a meet and greet service during sociable hours. A key box is an excellent alternative which can allow for flexible/late and Sunday arrivals.

Do you take a deposit from the guests?

A 20% deposit (non-refundable, except at owner’s discretion for exceptional circumstances) is taken at the time of booking. Full payment is taken four weeks before arrival. This includes a security bond payment which is refunded after departure as long as all left in good order.

How do reviews work?

Guests who book through our website are automatically contacted to write a review. Live reviews are all forwarded to owners and housekeepers, who can reply directly, or though us. Guests who book through HomeAway or Trip Advisor are invited to review through those websites. We also review guests who book through HomeAway.

Still unsure about something? Please contact us